Hospitality Workflow Coordinator at Williams

New York, New York, United States

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$62,400 – $62,400Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Corporate Services, LegalIndustries

Requirements

High school diploma or equivalent
Minimum of three years Hospitality services experience in a legal, banking or corporate environment
Experience directing workflow
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills required
Excellent organizational skills required
Must be able to meet deadlines and complete all projects in a timely manner
Strong attention to detail is required
Must work well in a team environment
Professional attire and demeanor required
Good written communication skills
Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast paced, high energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional telephone demeanor
Ability to anticipate client’s needs for meetings and events
Must be self-motivated with positive can do attitude
Proven customer service skills are required in order to create, maintain and enhance customer relationships
Must be able to lift up to 50 lbs. on a regular basis

Responsibilities

Coordinate workflow within the team, prioritizing requests and delegating duties to associates (*essential)
Assist the team in completing large jobs i.e. large meetings or high number of meeting requests (*essential)
Ensure team provides outstanding service to client, while building strong customer relationships (*essential)
Immediately escalate any operational problems or issues to Lead, Supervisor or Manager (*essential)
Produce required reports on schedule (*essential)
Provide hospitality intake services as prescribed by manager or supervisor (*essential)
Read, interpret and understand all print request emails and forms (*essential)
Communicate with manager and client on job or deadline issues (*essential)
Make sure that team is following standard operating procedures at all times (*essential)
Train new employees on policies and procedures (*essential)
Maintain all logs and reporting documentation as required
Additional duties as required by client and manager, including but not limited to providing hospitality services including set-up/break down of conference rooms, supply maintenance, ordering and preparing food/beverages as needed; assist with reception coverage, including managing multiple phone lines and visitor check-in
Adhere to Williams Lea Tag policies in addition to client site policies
Use equipment and supplies in a cost efficient manner
Provide hospitality and catering services at client site including conference room set-up, reception and concierge support, and other general office support, as needed (copy, mail and intake functions)
Auditing oversight of all practice floors and assign work, such as corrections to restore common spaces to client expectations, to team members
Inventory audits to ensure all floors have sufficient backstock of supplies and that existing stock is redistributed per client trends and usage

Skills

Key technologies and capabilities for this role

Workflow CoordinationTeam DelegationInventory AuditsCustomer ServiceInterpersonal CommunicationOrganizational SkillsProblem SolvingAttention to DetailAudio/Visual EquipmentConference Room SetupReception SupportConcierge Services

Questions & Answers

Common questions about this position

What is the pay for the Hospitality Workflow Coordinator position?

The pay is $30.00 per hour.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What are the key qualifications and skills required for this role?

Key requirements include a high school diploma or equivalent, minimum of three years hospitality services experience in a legal, banking or corporate environment, experience directing workflow, strong interpersonal and organizational skills, attention to detail, and ability to work in a fast-paced team environment.

What kind of work environment should I expect in this role?

The role involves working in a fast-paced, high-energy environment, often in a legal, banking, or corporate setting, with a focus on team collaboration and providing outstanding client service.

What makes a strong candidate for the Hospitality Workflow Coordinator position?

Strong candidates have 3+ years of hospitality experience in professional environments, proven workflow coordination skills, excellent organizational and communication abilities, a self-motivated attitude, and the capacity to handle multiple tasks while anticipating client needs.