Hospitality Office Services Supervisor at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Facilities ManagementIndustries

Requirements

Proven experience in hospitality, front-of-house, or facilities supervision within a corporate, hospitality, or premium service environment
Strong leadership skills with the ability to manage and motivate diverse teams
Excellent communication and interpersonal skills with a client-first mindset
Knowledge of food safety, health & safety regulations, and workplace compliance
Ability to multitask, prioritize, and adapt to fast-paced, changing demands
High level of professionalism, presentation, and attention to detail

Responsibilities

Supervise the barista team, ensuring consistent product quality, speed of service, and adherence to hygiene and safety standards
Implement training and development for barista staff to deliver exceptional customer service
Oversee reception team and operations, ensuring a professional and welcoming environment for clients, staff, and visitors
Train and support reception staff in guest management, telephone handling, and concierge-style services
Manage visitor sign-in processes and ensure compliance with security and safety protocols
Coordinate and supervise meeting room and event setups, including furniture moves, catering, and room readiness
Liaise with internal teams and external suppliers to ensure events run smoothly and to client requirements
Conduct pre- and post-event checks to maintain quality standards
Monitor performance, conduct regular check-ins, and provide coaching where necessary
Act as the main point of escalation for service issues, resolving them quickly and effectively
Drive continuous improvement initiatives to enhance guest experience and operational efficiency

Skills

Hospitality Supervision

Team Leadership

Customer Service

Food Safety

Health & Safety

Event Coordination

Reception Management

Concierge Services

Visitor Management

Security Protocols

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees