Hospitality Manager at Nooks

Colorado Springs, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

National Security, Government Contracting, Defense TechnologyIndustries

Requirements

Associate’s or Bachelor’s degree preferred (or equivalent professional experience in a customer-facing role)
5+ years of experience in a high-touch, premium customer service, hospitality, or executive support role, preferably within a highly-regulated or sensitive environment (e.g., defense, finance, technology)
Demonstrated ability to transition seamlessly between high-level strategic thinking and hands-on operational support
Exceptional interpersonal and verbal communication skills, with a proven ability to interact professionally and tactfully with high-ranking individuals
Strong organizational skills and attention to detail, capable of managing multiple priorities in a dynamic, fast-paced environment
Proficiency with modern office tools (e.g., Microsoft Office/Google Workspace)
A proactive, solutions-oriented mindset with a genuine commitment to a "service-first" approach
U.S. citizenship required
Top Secret (TS) security clearance with eligibility for Sensitive Compartmented Information (SCI)

Responsibilities

Elevate Customer Experience: Deliver world-class, on-site, white-glove service to clients, accommodating a diverse range of needs from general hospitality (e.g., meeting setup, food/beverage needs) to security and administrative support
Industrial Security Operations: Maintain consistently high physical security readiness and compliance with Industrial Security requirements to meet clients needs, annual and short-notice assessments and facility certifications and accreditations
Front-of-House Operations: Serve as the professional face of Nooks, efficiently managing the front desk and lobby area, controlling access, and ensuring the facility's overall presentation meets the highest standards
Strategic Data Collection: Proactively gather qualitative and quantitative data on customer usage, feedback, pain points, and needs during daily interactions
Administrative and Compliance Support: Coordinate logistical needs for facility visitors, including scheduling, meeting preparation, and assisting the site manager and security staff as needed. Ensure all front-of-the-house operations and customer interactions align strictly with organizational policies and government requirements

Skills

Key technologies and capabilities for this role

Customer ServiceHospitality ManagementIndustrial SecuritySecurity ComplianceFacility OperationsAdministrative SupportProcess ImprovementClient Relations

Questions & Answers

Common questions about this position

What compensation or benefits are offered for the Hospitality Manager role?

This information is not specified in the job description.

Is the Hospitality Manager position remote or on-site?

The role is on-site, serving as the primary resource managing facility operations, front desk, and customer experience.

What skills are required for the Hospitality Manager position?

Key skills include delivering white-glove customer service, maintaining industrial security compliance, front-of-house operations management, strategic data collection from customer interactions, and administrative support with impeccable tact and professionalism.

What is the company culture like at Nooks?

Nooks values innovation, collaboration, and a service-first mindset in a startup environment pioneering Classified Infrastructure-as-a-Service.

What makes a strong candidate for the Hospitality Manager role?

Strong candidates embody a service-first commitment with impeccable tact and professionalism, experience in high-stakes customer service, security compliance, and the ability to translate feedback into process improvements; an Associate’s or Bachelor’s degree is preferred.

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

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