Hospitality Coordinator at Roofstock

Tampa, Florida, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Hospitality, Short-Term RentalsIndustries

Requirements

Field-based role covering a subset of homes in a designated zone
Ability to perform physical tasks including inspections, restocking, light maintenance, bedmaking, resetting decor, tidying, and trash removal
Comfortable responding quickly to urgent in-stay needs or guest issues
Proficiency in using task management systems for documenting inspections and reporting issues
Willingness to handle occasional phone calls/messages and make outbound calls to guests and owners
Availability to assist other zones as needed and support dispatching during non-peak times
Alignment with fast-paced, startup-like environment and team-oriented culture

Responsibilities

Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via task management systems
Restock consumables and inventory supplies to maintain functional, clean, and stocked (FCS) readiness
Leave hospitality touches such as gifts and welcome notes for arriving guests
Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
Track supply usage and flag homes with unusual patterns or repeated problems
Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
Support Hospitality Managers with dispatching of field tasks during non-peak times of day
Primarily support the operations of your zone while being available to assist other zones as needed based on market need
Other duties as assigned

Skills

Key technologies and capabilities for this role

hospitalitycustomer serviceteam collaborationshort-term rentalsproperty managementguest experienceowner relations

Questions & Answers

Common questions about this position

What does the Hospitality Coordinator role involve?

You'll conduct inspections of homes before and after guest stays, restock consumables and inventory supplies, leave hospitality touches like gifts and welcome notes, perform light maintenance, and respond to in-market issues to keep homes functional, clean, and stocked for guests.

Is this a remote position or does it require being on-site?

This is a field-based role where you'll be on-the-ground covering a subset of homes in your zone, not remote.

What is the company culture like for the STR team?

The STR team has a collaborative, fast-paced, startup-like environment obsessed with people including owners, guests, and teammates; they extend hospitality to everyone, have no 'not my job' attitude, and celebrate wins together.

What are the company's core values?

The values are: We are entrepreneurs (launch a startup within a startup), We are better together (work across functions & business units), We focus on impact (build a profitable business unit with satisfied owners, teammates, and guests), We think like investors (enhance owners’ and Roofstock’s ROI).

What salary or compensation is offered for this role?

This information is not specified in the job description.

Roofstock

Online marketplace for single-family rentals

About Roofstock

Roofstock is an online marketplace that allows investors to purchase single-family rental homes that are already leased to tenants, enabling immediate passive income without the hassle of property management. The platform targets individual investors looking to diversify their portfolios with real estate, particularly those who prefer remote investing. Roofstock stands out by enhancing liquidity in the traditionally illiquid real estate market and offering a rigorous property certification process, including inspections and a money-back guarantee. The company's goal is to simplify real estate investing, making it accessible and straightforward for individual investors.

Oakland, CaliforniaHeadquarters

2015Year Founded

$361.4MTotal Funding

SERIES_ECompany Stage

Real EstateIndustries

201-500Employees

Risks

Integration challenges from the Mynd merger may disrupt operations.

NFT property sales may face regulatory scrutiny, affecting investor confidence.

Increased competition from Casago and Vacasa could pressure Roofstock's market share.

Differentiation

Roofstock offers a unique marketplace for leased single-family rental homes.

The platform provides a 30-day money-back guarantee for property purchases.

Roofstock's rigorous property certification ensures transparency and security for investors.

Upsides

The merger with Mynd enhances Roofstock's technology and data insights.

Roofstock's investment in Casago and Vacasa expands its market reach.

Roofstock OnChain's NFT property sales indicate a trend in blockchain real estate.

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