Hospital & Patient Services Manager at Fresenius Medical Care

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Must live in Phoenix, Tucson or surrounding areas (field-based position)
Knowledge of clinics, admissions process, and supporting programs
Knowledge of all insurers and private pay business
Extensive knowledge of the dialysis business, support services, clinics, and community resources
Knowledge of the local market and industry trends
Adherence to FMCNA Compliance Program, regulatory requirements, FMS policies, Code of Business Conduct, company policies, and local/state/federal laws and regulations

Responsibilities

Grow clinic patient census/treatment volume and improve commercial mix by providing superior customer service and admission support to referral sources and patients
Build, establish, and maintain referral source relationships; develop and maintain strong relationships with new and existing partners to build the referral base
Conduct one-on-one contacts with patients identified for admission to market services and facilitate admission
Facilitate and coordinate the admission process for all patients referred for Dialysis Services; provide outreach to hospitals and physician offices for timely admission
Collaborate with physicians and hospital staff to obtain information necessary for outpatient placement
Escalate admissions issues and problems according to established procedures for timely resolution
Work with clinical manager(s) to accommodate shift requests as appropriate
Assure patients and families understand payer benefits
Monitor and react to market changes impacting the company and patient services; provide regular communication to management on program status, customer service issues, and obstacles
Conduct market analysis; develop, implement, and evaluate weekly, monthly, and quarterly marketing plans; meet regularly with management to review and revise
Consistently meet sales & marketing call objectives; maintain accurate and timely account data and complete call reports
Conduct professional sales presentations to all customers
Participate in community outreach programs as determined by marketing plan
Determine referral source satisfaction with admissions process and dialysis services; collaborate with internal customers for positive changes
Collaborate with internal and external resources to provide renal education to new patients and referral sources as requested
Review and comply with all applicable policies, laws, and regulations
Refer to senior staff for higher-level problems; escalate issues to supervisor/manager as necessary
Assist with various projects as assigned by direct supervisor
Other duties as assigned
In FMCNA-affiliated Acute Programs within the assigned area, conduct additional specified activities

Skills

Key technologies and capabilities for this role

Customer ServiceRelationship BuildingReferral ManagementPatient AdmissionsMarket OutreachDialysis ServicesHealthcare CoordinationPhysician CollaborationHospital OutreachAdmissions Facilitation

Questions & Answers

Common questions about this position

Is this a remote position or does it require being in a specific location?

This is a field-based position requiring candidates to live in Phoenix, Tucson, or surrounding areas.

What are the key skills or experiences needed for this role?

The role requires strong relationship-building skills with referral sources, knowledge of the dialysis business and admissions process, market analysis abilities, and experience in sales and marketing to meet call objectives.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The role supports FMCNA’s mission, vision, core values, and customer service philosophy, while adhering to the Compliance Program and regulatory policies.

What makes a strong candidate for this Hospital & Patient Services Manager position?

Strong candidates will have experience in healthcare admissions, sales/marketing in dialysis or medical services, ability to build referral relationships, and knowledge of local market trends and payer benefits.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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