Hospital Manager at P3 Veterinary Partners

Owen Sound, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

VeterinaryIndustries

Requirements

Team player with excellent communication skills
Detail oriented
Thrives in a fast-paced environment
Ability to connect with clients through their love of pets
Energetic and friendly demeanor

Responsibilities

Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance of the hospital
Lead the continuous improvement of the quality of customer service and medical care
Ensure smooth communication throughout a client’s visit and work alongside the Medical Director to resolve client concerns
Oversee that all client communication such as welcome letters, sympathy cards, and newsletters are sent in accordance with Hospital protocols & approved timelines
Implement team scripting, in-Hospital marketing, and social media content to help capture new clients, bond current clients, increase referrals, and generate community goodwill
Meet client needs for timely veterinary care, track new clients/patients, frequency of visits, and achieve predetermined goals for appointment and surgery fill rates
Ensure team has sufficient and appropriate resources to deliver exceptional patient care and understand and help manage the financial drivers of the hospital
Ensure Cost of Sales as a percent of revenue is in line with budget, maintain reasonable levels of inventory, and put plans of action in place to eliminate bulk ordering and expired goods
Work with Regional Manager and Medical Director to review a specific operating budget and hospital business plan
Work with Regional Manager and Medical Director to prioritize equipment and facility needs and assist with sourcing and purchasing as needed
Prepare financial, bookkeeping, and accounting reports
Keep financial records and establish, maintain, and balance various accounts using manual and computerized bookkeeping systems
Follow and adhere to the monthly schedule authorization, predict staffing needs, and verify that the financial health of the Hospital supports planned new hires
Act as a positive role model, using a collaborative approach and assuming positive intent, set others up for success, and foster open, proactive, and cooperative relationships
Collaborate with Regional Manager and Medical Director to recruit, mentor, and retain a team with an emphasis on accountability, high morale, collegiality, effective teamwork, and high moral standards
Monitor and discuss the Key Performance Indicators for hospital and team member performance with Regional Manager and Medical Director and implement an action plan where necessary
Meet expectations and timelines determined by Regional Manager in relation to hospital initiatives

Skills

Key technologies and capabilities for this role

LeadershipTeam ManagementCustomer ServiceClient CommunicationConflict ResolutionBusiness PerformanceVeterinary Operations

Questions & Answers

Common questions about this position

Is this a full-time position, and what are the working hours?

Yes, this is a full-time position with an average of 40 hours per week over 5 days.

What is the salary or compensation for the Hospital Manager role?

This information is not specified in the job description.

What key skills are needed for the Hospital Manager position?

The role requires excellent communication skills, being detail-oriented, thriving in a fast-paced environment, and being a strong team player.

What is the company culture like at Owen Sound Vet Clinic?

The culture emphasizes teamwork as the foundation, positivity as the cornerstone, and values supporting, motivating, educating, and empowering teammates in a compassionate, inclusive, collaborative environment.

What makes a strong candidate for this Hospital Manager role?

A strong candidate is energetic, friendly, a team player with excellent communication skills, detail-oriented, thrives in fast-paced settings, and passionate about connecting with clients through their love of pets.

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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