Help Desk Support Agent II at BrightAI

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Bachelor's of Science Degree or 4 years of equivalent IT experience
1+ year of experience
Must be in good standing as a Helpdesk Support Agent I to be considered
Effectively use all Microsoft Office products (current and most recent versions)
Ability to read and interpret documents such as computer manuals, software documentation manuals, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of residents or employees of the organization
Ability to apply logic and understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables, effectively use problem-solving techniques and effectively respond to crisis and other critical situations
Ability to perform effectively in the face of changing job demands
Ability to take necessary and appropriate action on one’s own
Ability to establish effective relationships via telephone and personal contacts
Ability to follow direction and accept supervision
Moderate level of independent judgment with minimal level of direction on technical troubleshooting and processes
Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check
Completion of New Hire Orientation at the beginning of employment
All training requirements including Relias at the beginning of employment and annually thereafter
Current driver’s license, acceptable driving record and current auto insurance
Physical ability for sedentary work: Exerting up to 10 pounds of force occasionally

Responsibilities

Act as support specialist for end-users by recording end-user support issues/questions and providing timely response for assistance with software and hardware questions/issues as well as all basic issues handled by the department
Schedule and prepare one-on-one and group training to assist the proactive improvement of end-user’s skills
Maintain accurate and effective end-user training materials via paper and web-based manuals and assistance tools for both the Microsoft standard products as well as standard business software used through the organization
Problem solve complex user issues
Communicate with Administration and Department Head staff about pending problems and changes in desktop user applications
Perform routine technical maintenance to hardware
Repair and replace parts in computer hardware
Train staff on computer use
Assist with the installation and maintenance of all voice and data communications at all locations
Install workstations including both hardware and software
Provide an accurate inventory recording of all equipment related to information technologies and all end-users
Perform other duties as may be assigned by the supervisor
Minimal technical leadership that is Support focused
Moderate to high ticket closure rate with minimal escalation returns

Skills

Help Desk Support

Hardware Maintenance

Software Troubleshooting

Microsoft Products

Training Delivery

Problem Solving

Inventory Management

Workstation Installation

Voice Data Communications

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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