Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: Not specified

Join BlackStone eIT as a Help Desk professional and become a vital part of our IT support team. In this role, you will provide essential technical assistance to clients and internal users, ensuring their IT challenges are resolved quickly and efficiently. Your expertise and customer service skills will help maintain a seamless technology experience across the organization.

Key Responsibilities

  • Respond promptly to incoming help desk inquiries via phone, email, and chat, delivering excellent customer service.
  • Troubleshoot and resolve hardware, software, and connectivity issues for end-users.
  • Document all support interactions, including troubleshooting steps and resolutions, in the ticketing system.
  • Assist in setting up and configuring new equipment and software for staff.
  • Provide guidance and support to users on the effective usage of applications and IT systems.
  • Collaborate with IT team members to escalate and resolve more complex technical issues.
  • Monitor ticket statuses to ensure timely resolutions and maintain customer satisfaction.
  • Keep up to date with new technologies and updates to effectively support users.

Requirements

  • Associate's degree in Computer Science, Information Technology, or a related field is preferred.
  • Minimum of 1 year of experience in a help desk or technical support capacity.
  • Knowledge of Windows and macOS operating systems, as well as common software applications.
  • Strong communication skills and a commitment to providing exceptional customer service.
  • Proven ability to troubleshoot technical issues and provide effective solutions.
  • Familiarity with help desk ticketing systems and remote support tools.
  • Detail-oriented with strong organizational skills.
  • A positive attitude and ability to function in a demanding environment.

Benefits

  • Remote Model
  • Time Flexibility
  • Relocation after 6 months based on performance

Additional Details

  • Employment Type: Full-time
  • Workplace: Remote
  • Language: English
  • Department: Outsource
  • Published: 2025-05-23
  • Remote: Yes

Skills

Windows
macOS
Help Desk Ticketing
Remote Support
Troubleshooting
Customer Service
Hardware
Software
Connectivity
Documentation
Configuration
Communication
Organizational Skills

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters
1985Year Founded
$18,081.8MTotal Funding
UNKNOWNCompany Stage
Financial Services, Real Estate, EducationIndustries
5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.
Potential regulatory scrutiny due to significant investments in diverse sectors.
Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.
The firm specializes in private equity, real estate, and credit investments.
Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.
The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.
Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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