Assoc Technical Support Analyst
CDK GlobalSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess an Associate's degree in Computer Science, Information Technology, or a related field, with a minimum of one year of experience in a help desk or technical support capacity. They must demonstrate knowledge of Windows and macOS operating systems, as well as common software applications, and possess strong communication skills coupled with a commitment to providing exceptional customer service. Familiarity with help desk ticketing systems and remote support tools is also required, along with detail-oriented skills and strong organizational abilities.
Responsibilities
The Help Desk professional will respond promptly to incoming help desk inquiries via phone, email, and chat, delivering excellent customer service. They will troubleshoot and resolve hardware, software, and connectivity issues for end-users, document all support interactions in the ticketing system, assist in setting up and configuring new equipment and software, and provide guidance and support to users on the effective usage of applications and IT systems. The role also includes collaborating with IT team members to escalate and resolve complex technical issues, monitoring ticket statuses to ensure timely resolutions, and keeping up to date with new technologies and updates to effectively support users.
Skills
Windows
macOS
Help Desk Ticketing
Remote Support
Troubleshooting
Customer Service
Hardware
Software
Connectivity
Documentation
Configuration
Communication
Organizational Skills
Blackstone
Global alternative asset management firm
About Blackstone
Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.
Key Metrics
New York City, New YorkHeadquarters
1985Year Founded
$18,081.8MTotal Funding
UNKNOWNCompany Stage
Financial Services, Real Estate, EducationIndustries
5,001-10,000Employees