Help Desk at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Strong understanding of computer systems, networks, and troubleshooting techniques
Experience in a help desk or IT support role, preferably with 5 years of experience
Proficient in Windows and macOS operating systems (familiarity with Linux also important)
Excellent communication and interpersonal skills (Arabic and English)
Customer-oriented approach and the ability to handle stressful situations
Ability to work well both independently and as part of a team
Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), ITIL V4 Foundation, or similar are a plus
High school diploma or equivalent required; further education in IT is preferred

Responsibilities

Respond to IT support requests via phone, email, ticketing system, video call, chat, or in-person in a timely manner
Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary
Document and track support issues, solutions, and user interactions in the help desk system
Assist in setting up and configuring new equipment for users
Provide guidance and training to users on software and tools
Monitor and manage support ticket backlog to ensure issues are resolved quickly
Stay informed on industry trends and emerging technologies to provide the best support possible
Install, configure, and update hardware and software, ensuring they function correctly
Maintain IT inventory and documentation of processes and systems
Ensure compliance with organizational policies, industry standards, and security protocols

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingHardware MaintenanceSoftware ConfigurationTicketing SystemCustomer ServiceUser TrainingDocumentationNetwork ConnectivityPassword Resets

Questions & Answers

Common questions about this position

Is this Help Desk position remote or on-site?

This is an on-site position.

What technical skills are required for the Help Desk role?

Candidates need a strong understanding of computer systems, networks, and troubleshooting techniques, proficiency in Windows and macOS operating systems, and knowledge of common software applications.

What experience is needed for this Help Desk position?

Experience in a help desk or IT support role is required, preferably with 5 years of experience.

What soft skills are important for the Help Desk role at BlackStone eIT?

Excellent communication and interpersonal skills in Arabic and English, a customer-oriented approach, ability to handle stressful situations, and working well independently or in a team are essential.

What makes a strong candidate for the Help Desk position?

A strong candidate has 5+ years of help desk experience, proficiency in Windows and macOS, relevant certifications like CompTIA A+, strong bilingual communication skills, and a customer service focus.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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