Help Desk at Blackstone

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Knowledge of computer systems, networks, and common software applications
Familiarity with various operating systems like Windows, macOS, and Linux
Problem-solving abilities to diagnose and resolve technical issues efficiently
Strong verbal and written communication skills in Arabic and English
Customer service orientation with a friendly and patient demeanor
Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
Minimum 5 years of experience in similar operations
Bilingual Arabic-English proficiency

Responsibilities

Respond to help desk inquiries promptly through phone, email, and chat
Troubleshoot and resolve hardware, software, and networking issues while maintaining high customer service standards
Create, update, and manage support tickets in the ticketing system
Assist in the deployment, configuration, and maintenance of IT equipment and software
Guide and educate users on the effective use of applications and systems
Collaborate with other IT professionals to escalate and resolve complex technical problems
Monitor the status of support tickets to provide timely updates to users
Stay informed about new technologies and updates
Keep records of issues and resolutions, maintain IT inventory and documentation
Escalate issues to higher-level teams when necessary
Ensure IT practices adhere to organizational policies, industry standards, and security protocols

Skills

Key technologies and capabilities for this role

WindowsmacOSLinuxNetworkingHardware TroubleshootingSoftware TroubleshootingTicketing SystemsCompTIA A+MCPITIL

Questions & Answers

Common questions about this position

Is this Help Desk position remote or on-site?

The position is on-site only.

What technical skills are required for the Help Desk role?

Required skills include knowledge of computer systems, networks, and common software applications, plus familiarity with Windows, macOS, and Linux operating systems. Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation are also needed.

What is the minimum experience required for this position?

A minimum of 5 years of experience with exposure in similar operations is required.

Is bilingual proficiency required, and in which languages?

Yes, bilingual proficiency in Arabic and English is a must.

What benefits are offered for this Help Desk role?

The benefits mention an ON-SITE Model, but no further details are provided.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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