Healthcare VA (RVA)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not Specified

We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.

Key Responsibilities

• Scheduling Management
  • Develop and maintain accurate schedules for clinicians and clients
  • Ensure appropriate client-to-clinician ratios
  • Serve as the primary point of contact for scheduling inquiries from clients and staff
• Assessments Coordination
  • Schedule assessments and reassessments in a timely and organized manner
• Care Coordination
  • Coordinate care across multiple disciplines
  • Arrange substitute clinicians when needed to ensure uninterrupted services
• Client & Staff Communication
  • Answer incoming calls and respond to inquiries with professionalism and urgency
  • Maintain consistent and clear communication via phone and email with families and staff
• Record & Document Management
  • Maintain and audit client records for accuracy and compliance
  • Ensure timely documentation and updates in relevant systems
• Reception Oversight
  • Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
• Front-End Billing & Authorization Management
  • Verify insurance benefits and monitor ongoing eligibility
  • Track changes in coverage and authorization status
  • Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking

Requirements

• Proven experience in scheduling, administrative support, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
• Prior experience in a healthcare or therapy-based setting is a plus

Additional Details

• Workplace: Remote
• Language: English
• Published: 2025-05-29