Head of Technical Service at Alcon

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Eye CareIndustries

Requirements

No reason for disqualification on overseas business trips
Men are required or exempted from military service

Responsibilities

Manage expenses, budgets, and support revenue generation within designated region and country to ensure forecasted financial targets are achieved
Manage customer relations in all service and maintenance matters (service requests, contractual services, emergencies) to ensure customers can operate Alcon equipment with the highest level of satisfaction
Supervise, develop, and train Field Service associates to carry out the goals and objectives of the service department
Plan service activities ensuring they are executed in line with relevant times and costs
Ensure adequately trained internal resources, extending to external partners and customers' product use knowledge, enabling troubleshooting and maintenance
Establish and build strong relationships and partnerships cross-functionally (Sales, Marketing, Clinical Applications, Manufacturing, etc.) and provide necessary support to optimize customer relations
Manage assigned projects ensuring timely completion
Advise peers, senior parties, and external stakeholders on technical complex issues to influence actions; create new concepts and serve as mentor in area of expertise

Skills

Key technologies and capabilities for this role

Budget ManagementCustomer RelationsTeam SupervisionTraining & DevelopmentService PlanningProject ManagementCross-Functional CollaborationTechnical TroubleshootingStakeholder ManagementMentoring

Questions & Answers

Common questions about this position

What are the main responsibilities of the Head of Technical Service role?

The role involves managing expenses, budgets, and revenue generation to meet financial targets, overseeing customer relations for service and maintenance, supervising and training Field Service associates, planning service activities, and building cross-functional relationships.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What eligibility requirements must applicants meet?

Applicants must have no reason for disqualification on overseas business trips and men are required or exempted from military service.

What is the company culture like at Alcon?

Alcon is one of Korea's Top Employers and the global market leader in eye care, focused on helping people see better through advanced products, with an emphasis on making a difference.

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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