Head of Solutions Engineering, EMEA at Hightouch

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

Strong leadership skills to lead, mentor, and grow a team of Solutions Engineers across EMEA, fostering a collaborative, high-performing, and customer-centric environment
Ability to partner strategically with Account Executives (AEs) throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements
Deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, with a focus on Enterprise use cases across EMEA industries like financial services, retail, SaaS
Accountability for exceptional customer experience during new revenue pilot and closing phases
Relentless curiosity to engage daily with customers, understand their data activation needs, and architect elegant solutions leveraging the Hightouch platform
Skills in designing, developing, and maintaining best-in-class playbooks, demo environments, and tools for successful POCs and technical validations
Effective collaboration with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements
Ability to drive strategic initiatives to improve efficiency, effectiveness, and scalability

Responsibilities

Lead, mentor, and grow a team of Solutions Engineers across the EMEA region, fostering a collaborative, high-performing, and customer-centric environment
Partner strategically with Hightouch AEs throughout the customer journey, delivering tailored demonstrations and customer POCs based on agreed-upon requirements
Develop deep technical domain expertise in Data Activation, CDP, data warehousing (e.g., Snowflake, BigQuery, Databricks), and integration platforms, with a focus on Enterprise use cases across various industries within EMEA, including financial services, retail, SaaS, and similar enterprises
Be accountable for the exceptional customer experience during the new revenue pilot and closing phases
Engage with customers daily to deeply understand their data activation needs and architect elegant solutions that leverage the Hightouch platform to its fullest potential
Design, develop, and maintain best-in-class playbooks, demo environments, and other tools to ensure successful and efficient POCs and technical validations
Collaborate effectively with AEs and Product Managers to identify and champion customer-specific feature requests and product enhancements
Drive strategic initiatives to continuously improve the efficiency, effectiveness, and scalability

Skills

Key technologies and capabilities for this role

Solutions EngineeringData WarehousingCustomer Data PlatformsAI DecisioningMarketing PersonalizationSales EngineeringLeadershipTechnical Sales

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The role is for the EMEA region, leading a team across Europe, the Middle East, and Africa. The company is based in San Francisco but has team members all over the world.

What salary or compensation does this position offer?

This information is not specified in the job description.

What key skills are required for the Head of Solutions Engineering role?

Key skills include expert Hightouch product knowledge, deep technical understanding of data warehousing, ETL/ELT, and API integrations, strong communication, relationship-building, project management, and leadership to inspire and develop teams.

What is the company culture like at Hightouch?

The team focuses on making a meaningful impact for customers with a first-principles mindset, moving quickly and efficiently, and treating each other with compassion and kindness. They seek strong communicators with a growth mindset who are motivated and persistent.

What makes a strong candidate for this position?

A strong candidate is relentlessly curious about customer needs, excels at leading and mentoring Solutions Engineers, partners effectively with Account Executives, and delivers tailored demonstrations and POCs in a collaborative, high-performing environment.

Hightouch

Syncs live customer data across platforms

About Hightouch

Hightouch syncs live customer data into various tools that businesses use, ensuring that this data is current and accessible for better decision-making. It operates in the data integration market, focusing on Reverse ETL, which moves data from a warehouse into SaaS applications for real-time use. Hightouch stands out by securely handling sensitive information and integrating with various tools, making it a versatile solution for data teams. The company's goal is to help businesses enhance their operational efficiency by keeping customer data synchronized across multiple platforms.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$89.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Competitive salary - We offer competitive salary and meaningful equity. We also offer 401k for our US employees.

Remote friendly - Visit the San Francisco and New York headquarters up to 4x’s a year to bond with your fellow teammates.

Flexible PTO - Downtime is just as important as on time and your teammates will support you while you relax and recharge.

Wellness - We offer a monthly wellness stipend, wellness days each quarter, and virtual yoga classes.

Core benefits - For full-time US-based employees, we cover all health benefit premiums, 50% for dependents, and life insurance.

Parental leave - We value and support the family planning process. We provide up to 16 weeks for parents.

Risks

Increased competition from Census and Grouparoo may impact Hightouch's market share.

Stricter European privacy regulations could complicate operations and increase compliance costs.

Economic downturns might affect subscription renewals and new customer acquisition.

Differentiation

Hightouch specializes in Reverse ETL, moving data from warehouses to SaaS applications.

The platform ensures real-time data activation for personalized marketing and sales optimization.

Hightouch offers HIPAA-compliant data handling, crucial for healthcare and sensitive data sectors.

Upsides

Hightouch's AI Decisioning enhances lifecycle marketing with precise targeting and personalization.

The partnership with The Trade Desk expands Hightouch's reach in European advertising markets.

Composable CDP trend supports Hightouch's flexible, customizable data solutions for businesses.

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