HEAD OF PRODUCT OPERATIONS - DIGITAL CHANNELS DOMAIN at Santander

Maracaibo, Zulia, Venezuela

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Fintech, Digital ChannelsIndustries

Requirements

Degree in Business, Engineering, Product Management, Operations, or related fields
Proven experience in product operations, business operations, program management, or similar roles within digital/tech organisations
Strong skills in operational frameworks, planning cycles, goal setting (OKRs), process improvement, and budget ownership
High proficiency in data analysis, reporting, and using insights to optimise performance
Excellent communication, facilitation, and stakeholder management skills
Demonstrated ability to coordinate and enable multiple teams in a complex, fast-moving environment
Fluent in English; additional languages are a plus

Responsibilities

Oversee the end-to-end operating rhythm for the domain — including planning cycles, OKRs/KPIs, progress reviews, and quarterly business reviews
Ensure consistent methodologies, processes, and decision-making frameworks across product teams
Manage domain budgets, ensuring financial visibility, efficient resource planning, and responsible allocation
Continuously assess and improve ceremonies, metrics, and mechanisms to drive focus on the right initiatives and efficient delivery
Act as the central coordination point across product, technology, design, data, and business teams to align objectives, priorities, and dependencies
Remove operational blockers, streamline workflows, and enable predictable execution
Lead transparent communication on strategy, progress, risks, and outcomes across the domain
Partner with HR, Finance, and Technology to manage headcount planning, hiring, onboarding, and team organisation
Ensure teams have the right tools, systems, and shared platforms to deliver effectively
Drive adoption of common standards for documentation, productivity tools, and collaboration practices
Shape and evolve organisational structure to support scalability and operational efficiency
Develop and maintain dashboards, reporting frameworks, and metrics to track performance and inform decisions
Use data to identify risks, inefficiencies, and opportunities for improvement
Provide actionable insights that enhance planning, prioritisation, and execution across product teams
Partner with product leads and senior leaders to align on priorities, resources, and outcomes
Communicate progress, risks, and decisions clearly across multiple countries and functions
Establish Product Operations as a trusted, strategic partner to product leadership

Skills

Key technologies and capabilities for this role

Product OperationsOKRsKPIsBudget ManagementGovernanceCross-Functional CoordinationOperational ExcellencePlanning CyclesProgress ReviewsResource PlanningStakeholder AlignmentWorkflow OptimizationMetricsDecision-Making Frameworks

Questions & Answers

Common questions about this position

What is the location for this Head of Product Operations role?

The position is based in Spain.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What are the key skills needed for the Head of Product Operations role?

Key skills include overseeing operating rhythms like planning cycles and OKRs/KPIs, managing budgets and resource planning, cross-team coordination across product, technology, design, data, and business, data-driven performance tracking with dashboards, and stakeholder management with senior leaders.

What is the company culture like at Santander for this role?

The culture emphasizes operational excellence, empowerment of product teams, alignment, transparency, accountability, and a focus on delivering world-class digital products and exceptional customer experiences.

What makes a strong candidate for this Head of Product Operations position?

A strong candidate excels in driving operational excellence, governance, cross-team coordination, resource and tooling management, data insights, and stakeholder communication to enable high-performing product teams.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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