Head of Pharmacy Operations at Monta

Winnersh, England, United Kingdom

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£100,000 – £110,000Compensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

7+ years leading operations in high-growth online pharmacies or logistics-driven healthcare businesses
Proven success scaling large operational teams (50-100+) in regulated or clinical environments
Deep understanding of pharmacy compliance, stock/inventory management, and process automation
Strong commercial acumen with experience managing target/KPI-led environments
Experience with controlled drug workflows, preferably CBPMs or Schedule 2 medications
Demonstrated ability to drive performance, streamline processes
Deep experience running large, fast-paced pharmacy operations
Proven success scaling teams from 50+ to 100+ FTEs, and 5+ direct reports
Driving performance in a target-driven environment
Implementing systems to ensure speed, quality, and safety as the business grows
Strong background in pharmacy operations and experience in scaling a business with high regulatory oversight

Responsibilities

Design and lead operational strategy to scale safely and efficiently in line with high MoM growth targets
Build scalable workflows, tech-supported systems, and automation to drive efficiencies and reduce manual friction
Lead cross-functional pharmacy teams, growing from to 100+ over the next 6–9 months
Implement KPIs, SLAs and dashboards to drive productivity and meet delivery targets at scale
Improve team performance and standards in line with business growth objective focused around service delivery, safety and customer care at the heart of the business
Partner with leadership to support revenue and patient acquisition targets through operational readiness and agility
Remove operational bottlenecks to enable pharmacy sales growth, order fulfilment, and new service launches
Manage high-velocity fulfilment and customer care processes for a digital-first e-commerce pharmacy model
Recruit, structure, and mentor a high-performing team with an emphasis on throughput, compliance, and patient care
Set performance goals and develop team leads to manage daily operations, quality control, and staff development
Foster a culture of continuous improvement, accountability, and ownership
Own the end-to-end supply chain to ensure continuity of supply and minimal disruption to patients
Work with commercial teams to optimise inventory levels, reduce wastage, and increase product margin
Forecast demand in line with rapid growth and regulatory restrictions (e.g. CBPMs, Schedule 2 drugs)
Maintain full compliance with UK GPhC regulations and controlled drug legislation
Work closely with the Medical Director and QP to ensure that growth does not compromise patient safety or compliance
Prepare for audits, regulatory reviews, and operational risk assessments
Act as the key operational contact for internal leaders, external suppliers, technology partners, and regulators
Represent pharmacy operations at the executive level and contribute to strategic decisions on service expansion and infrastructure

Skills

Key technologies and capabilities for this role

Pharmacy OperationsOperational StrategyTeam LeadershipScalable WorkflowsAutomationKPIsSLAsDashboardsRegulatory ComplianceProcess OptimizationData-Driven Operations

Questions & Answers

Common questions about this position

What is the salary range for the Head of Pharmacy Operations role?

The salary range is £100K - £110K.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience is required for this role?

The role requires deep experience running large, fast-paced pharmacy operations, proven success scaling teams from 50+ to 100+ FTEs, 5+ direct reports, and expertise in a target-driven environment with high regulatory oversight.

What is the company culture like for this position?

The culture emphasizes continuous improvement, accountability, ownership, with service delivery, safety, and customer care at the heart of the business.

What makes a strong candidate for the Head of Pharmacy Operations role?

A strong candidate has a strong background in pharmacy operations, experience scaling businesses with high regulatory oversight, data- and operations-minded approach, and thrives in hands-on leadership driving growth through people, process, and technology.

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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