Head of Payment Operations at Patreon

San Francisco, California, United States

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$192,000 – $384,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Creator Economy, MediaIndustries

Requirements

8+ years of experience in global payment processing
Deep understanding of pay-ins on merchant platforms
Deep understanding of the payment processing partner landscape
Ability to successfully negotiate complex payment partner agreements
Experience with payments optimization (e.g., maximizing auth rates, minimizing costs)
Deep understanding of analytics and reporting for payments
Payouts experience preferred
Strong leadership skills
Exceptional decision-making skills
Strong project management skills, including the ability to manage multiple projects simultaneously and influence a diverse team of stakeholders
Ability to work directly with engineers and product managers to develop use cases, build inspiring narratives, and evaluate short-term versus long-term trade-offs
Comfort working in ambiguity while making efficient use of resources
Strong data and financial analysis skills
Concise communication

Responsibilities

Build and maintain relationships with payment partners to accelerate Patreon’s growth, minimize costs, manage risks, and maintain best practices
Work closely with product development teams to refine payments strategy and help build payments roadmap
Champion fans and creators by working with internal teams to bring reliable and delightful payments experiences at scale
Own all payment partner relationships, maintaining and expanding them as necessary to support payments strategy and product roadmap

Skills

Key technologies and capabilities for this role

payment processingglobal paymentspayment partner relationshipspayments strategyrisk managementfraud preventionmerchant platform

Questions & Answers

Common questions about this position

What is the salary range for the Head of Payment Operations role?

The salary range is $192K - $384K.

Is this role remote or hybrid, and what are the location requirements?

This is a hybrid role based in New York or San Francisco, requiring you to be in-office 2 days per week.

What key skills and experience are required for this position?

Candidates need 8+ years in global payment processing with deep understanding of pay-ins, payment partners, negotiations, optimization, analytics, and payouts preferred; plus strong leadership, project management, data analysis, and communication skills.

What does the Payments & Risk team do at Patreon?

The Payments & Risk team owns capabilities to move money from fans to creators and to the outside world, and is responsible for controls and services to run a compliant, safe, and fraud-free merchant platform.

What makes a strong candidate for the Head of Payment Operations role?

A strong candidate has 8+ years in payments with expertise in pay-ins, partner management, negotiations, optimization, and analytics, plus leadership skills to influence stakeholders, work with engineers and product teams, and thrive in ambiguity.

Patreon

Membership platform for creators and artists

About Patreon

Patreon is a membership platform that connects artists and creators with their most dedicated fans, allowing them to earn a sustainable income. It serves a variety of creators, including writers, musicians, visual artists, and podcasters, by enabling them to offer exclusive content and experiences to their supporters, known as patrons, in exchange for a monthly subscription fee. Creators can set up different membership tiers that provide various perks, which helps them establish a reliable income stream that is often more stable than traditional revenue sources like advertising. Patreon takes a percentage of the earnings from creators, ensuring that the company's success is tied to the success of its users. The platform also provides tools for creators to manage their memberships, engage with patrons, and grow their audience. The main goal of Patreon is to support independent creators in achieving financial stability and fostering a closer relationship with their audience.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$342.5MTotal Funding

SERIES_FCompany Stage

Consumer Software, EntertainmentIndustries

1,001-5,000Employees

Benefits

Competitive Pay & Equity - Our company was built on the idea of value for value. To get the best on board, we provide competitive base salaries, stock options, and a 401k program.

The Bells and Whistles - As they say, it’s the little things: commuter stipend, computer gear, standing desks, a learning stipend for your professional development and a monthly patronage stipend.

Health Coverage - We offer incredible healthcare options for you and your loved ones (including dental, vision and mental health), as well as snacks and a daily catered lunch.

Balance & Wellness - We offer a gym stipend (or Fitness SF membership), as well as unlimited vacation and sick leave.

Risks

Alleged privacy violations could lead to legal challenges for Patreon.

Integration with AltStore PAL may attract scrutiny from Apple.

Recent layoffs and office closures suggest potential financial instability.

Differentiation

Patreon offers creators a direct revenue stream through fan subscriptions.

The platform supports diverse creators, from musicians to visual artists and podcasters.

Patreon aligns its success with creators by taking a percentage of their earnings.

Upsides

Growing demand for exclusive content boosts Patreon's appeal to creators.

Integration with AltStore PAL expands monetization opportunities for developers.

Expansion of e-commerce features diversifies creators' income streams.

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