Head of Hospitality Operations at CloudNC

United States

Apply Now

Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

8+ years in hospitality ops
3+ years leading multi-site or multi-market teams
Proof: raised CSAT, cut costs, or fixed ops KPIs (show numbers)
Built and enforced SOPs
Shipped automations with Product/RevOps
Hands-on with PMS, CX tools, workforce planning
Able to walk step-by-step through how you moved a KPI in your last role

Responsibilities

Hit 95%+ of turnovers marked Clean in PMS by 4pm within 90 days
Hit ≥95% SLA: first reply <3 minutes, full resolution <2 hours
Recruit, train, and lead CS team for speed and quality. Launch coaching loop by Day 30
Launch maintenance triage system. Raise first-time fix rate to 90%+
Build inventory system with 98% accuracy. End stockouts by Day 60
Replace ad-hoc procurement with scheduled buys. Cut rush orders by 50% in 90 days
Stand up backup housekeeping vendor contract by Day 45
Publish daily scoreboard: turnovers, SLA, errors, backlog. 100% team adoption by Day 60
Clear guest ticket backlog daily. Zero tickets age past 24h
Create SOPs for turnovers, supply pulls, guest recovery. Audit weekly

Skills

Key technologies and capabilities for this role

Hospitality OperationsTeam LeadershipKPI TrackingGuest ExperienceHousekeeping ManagementMaintenance ManagementSupply ManagementPerformance MetricsOperations EfficiencyAutomation

Questions & Answers

Common questions about this position

What is the compensation for the Head of Hospitality Operations role?

The position offers a competitive salary plus 2026 equity and a performance bonus tied to cost savings and CSAT, along with PTO.

Is this role remote or does it require office work?

The role is remote or based at the Bogotá HQ.

What skills and experience are required for this position?

The role demands strong operational leadership to systemize processes like housekeeping, guest service, and maintenance, expertise in building scoreboards and tracking KPIs, and the ability to recruit, train, and lead teams focused on speed, quality, and measurable outcomes.

What is the company culture like at Cloud9?

Cloud9 emphasizes teamwork, collaboration, trust, and shared purpose, with core values of speed, meritocracy, accountability, and execution; they prioritize outcomes over effort or intentions and hire to move KPIs.

What makes a strong candidate for this Head of Hospitality Operations role?

A strong candidate excels at driving measurable outcomes like hitting 95%+ turnover targets, achieving high SLA compliance, building systems for maintenance and inventory, and leading teams with a focus on speed and accountability, rather than just coordinating tasks.

CloudNC

AI tool automating Computer-Aided Manufacturing

About CloudNC

CloudNC operates in the precision manufacturing industry, focusing on automating the Computer-Aided Manufacturing (CAM) process with its main product, CAM Assist. This AI tool streamlines repetitive tasks, allowing manufacturers to concentrate on more complex challenges. By significantly reducing production times from days or hours to mere minutes or seconds, CAM Assist enhances the efficiency of the manufacturing process. Unlike competitors, CloudNC offers its tool as a free add-on to existing CAM software, such as Fusion 360, with plans for integration into other leading packages. The company aims to elevate the manufacturing sector by making it more efficient, reliable, and accessible, leveraging eight years of development by a skilled team in computer science and manufacturing.

London, United KingdomHeadquarters

2015Year Founded

$59.7MTotal Funding

SERIES_BCompany Stage

Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Risks

Reliance on Autodesk's Fusion 360 could pose risks if platform policies change.

Freemium model may not generate sufficient revenue if users don't convert to premium.

Expansion in Essex requires significant capital, risky if demand growth doesn't materialize.

Differentiation

CloudNC automates precision manufacturing, making it 10x more efficient and sustainable.

Their CAM Assist tool reduces production time from days to minutes.

CloudNC's AI-driven solutions align with the rise of Industry 4.0 technologies.

Upsides

CloudNC raised $45M from Autodesk and Lockheed Martin, boosting their growth potential.

The global CNC machine market is projected to reach $117.65 billion by 2027.

Increased demand for precision parts in aerospace and automotive industries benefits CloudNC.

Land your dream remote job 3x faster with AI

Try Jobo Free