Head of Design at Canary Technologies

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Technology, HotelsIndustries

Requirements

8+ years in Product Design with 3+ years leading teams directly. Experience operating in B2B or B2B2C SaaS preferred
Portfolio demonstrating end-to-end systems thinking, exceptional product craft, and shipped work at scale across web and mobile
Proven ability to recruit, develop, and retain diverse design talent. Strength in feedback, coaching, and org-building
Strong partner to Product and Engineering. Comfortable in ambiguity, rapid iteration, and enterprise constraints
Fluency in design systems, accessibility, UX research methods, and experimentation. Familiarity with analytics tools
Excellent written and verbal communication. Able to align executives and cross-functional partners around crisp narratives and metrics
Bonus: Experience in hospitality, payments, messaging, or mobile SDKs. Global or multi-brand experience across EMEA/APAC

Responsibilities

Own the end-to-end design strategy across product surfaces spanning Arrivals & Departures, Guest Communications, Payments, and Mobile
Build, mentor, and manage a high-performing team of designers and researchers. Establish clear career paths and a strong design culture
Define and evolve Canary’s design system and component libraries across web and mobile. Ensure consistency, quality, and velocity
Partner with PM and Eng leads to shape problem definition, roadmap, and scoping for initiatives. Drive clarity and outcomes
Raise quality through strong critique, design reviews, and mechanisms for usability, accessibility, and brand expression
Lead research and discovery to deeply understand guest, staff, and enterprise stakeholder needs, translating insights into clear product decisions
Collaborate with Enterprise and Customer Success teams to support chain-wide rollouts and brand standards for global hotel groups
Establish operational practices for design planning, capacity, and measurement. Instrument the experience to quantify impact
Represent Design in exec forums. Communicate strategy, tradeoffs, and results with clear narratives and artifacts

Skills

Product Design

Design Strategy

Design Systems

Component Libraries

Web Design

Mobile Design

Team Management

Mentoring

Design Research

Usability

Accessibility

UI Critique

Cross-functional Collaboration

KPIs

Roadmapping

Canary Technologies

Hospitality management software for hotels

About Canary Technologies

Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.

None, CaliforniaHeadquarters

2018Year Founded

$92.5MTotal Funding

SERIES_CCompany Stage

Enterprise Software, Consumer GoodsIndustries

51-200Employees

Benefits

Health insurance

Flexible working hours

Training & career development

Regular team building events

Travel stipend at Canary hotels

Internal promotions

Stocked kitchen

Risks

Emerging competition from Otelier's AP automation product challenges Canary's market share.

Guesty's $130 million funding round enhances its competitive capabilities.

Rapid AI growth in tourism increases pressure on Canary to innovate.

Differentiation

Canary Technologies offers a comprehensive Digital Guest Journey Platform for hotels.

The platform integrates seamlessly with existing hotel technology stacks.

Canary Technologies focuses on AI-driven personalization in guest services.

Upsides

Canary Technologies won eight 2025 HotelTechAwards, showcasing industry recognition.

Partnerships with BWH and TUI Hotels enhance Canary's market presence.

The rise of contactless technology adoption benefits Canary's mobile check-in solutions.

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