Head of Creator Success at Thunkable

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, EdTechIndustries

Requirements

5+ years in Customer Success or Customer Experience roles, with 2+ years of team management or leadership experience
Proven track record driving measurable improvements in customer outcomes (CSAT, retention, activation)
Strong technical literacy—comfortable discussing APIs, app publishing, and no-code or low-code tools
Exceptional written and verbal communication skills; confident presenting to executives and educators alike
Experience managing both individual contributors and cross-functional initiatives in a fast-paced SaaS or EdTech startup
Background in education or educational technology (EdTech), with experience supporting schools, districts, or learning organizations in implementing digital tools or technology-based learning programs
Highly organized and data-driven

Responsibilities

Lead, coach, and develop a distributed Creator Success team focused on onboarding, support, product education, and partner enablement
Align Customer Success team initiatives with company-wide OKRs, ensuring that priorities, metrics, and initiatives directly support Thunkable’s strategic objectives and growth targets
Establish team goals and KPIs for activation, CSAT, first response time, and EDU client milestones; review progress weekly
Build repeatable processes, playbooks, professional development, curricula, and escalation paths that improve efficiency and partner outcomes
Participate in and present at internal leadership, cross-functional, and board meetings, representing customer insights, team performance, and strategic initiatives related to Creator Success
Own customer journey design for all segments—individual creators, EDU districts and individual classrooms, and enterprise teams—ensuring a consistent “Aha” moment and long-term adoption
Translate AI capabilities into customer impact, driving adoption of GenAI-powered features and helping users understand how to apply them effectively in app development and education contexts
Oversee day-to-day execution of onboarding programs, live trainings, and proactive outreach campaigns
Drive experimentation and data-driven improvements across the customer lifecycle (activation, retention, expansion)
Partner with Product to define success metrics for new products and features and ensure clear communication to customers
Maintain executive-level relationships with key EDU and enterprise clients
Ensure smooth onboarding and renewal cycles, identifying opportunities for growth and expansion
Lead strategic reviews with large partners to share insights, success metrics, and roadmap alignment
Champion the customer voice by sharing structured insights cross-functionally and externally
Work closely with Product, Engineering, Design, and Data to align customer needs with product direction
Partner with Marketing on customer stories, campaigns, and launch materials
Collaborate with Sales and EDU teams on pricing feedback, pilot program design, and expansion strategies

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipOKRsKPIsCSATOnboardingCustomer Journey DesignGenAIProduct EducationPartner EnablementCustomer Support

Questions & Answers

Common questions about this position

Is this a remote position?

This information is not specified in the job description.

What are the key responsibilities of the Head of Creator Success role?

The role involves leading and developing a distributed Creator Success team, owning customer journey design across segments, maintaining executive-level relationships with key clients, and collaborating cross-functionally with Product, Engineering, Marketing, and Data teams.

What kind of team will I be managing?

You will lead a distributed Creator Success team focused on onboarding, support, product education, and partner enablement.

What experience is needed for this leadership role?

The role requires leadership experience in managing customer success teams, cross-functional collaboration skills, ability to drive data-driven improvements, and expertise in customer journey design, particularly with AI features in education and enterprise contexts.

What makes a strong candidate for Head of Creator Success?

Strong candidates have experience leading distributed CS teams, aligning initiatives with company OKRs, driving customer metrics like activation and retention, and collaborating cross-functionally to inform product strategy, especially around GenAI features.

Thunkable

No-code platform for mobile app development

About Thunkable

Thunkable provides a platform for creating mobile applications without the need for coding. Users can design, develop, and publish apps using a simple drag-and-drop interface, making app development accessible to both beginners and experienced developers. This platform is particularly beneficial for individuals and businesses that have app ideas but lack technical skills. Thunkable differentiates itself from competitors by offering a no-code solution that lowers the entry barrier for app creation, allowing a wider range of users to become app creators. The company operates on a subscription-based model, where users can access basic features for free, while advanced functionalities are available through paid plans. Thunkable's goal is to democratize app development, enabling more people to bring their ideas to life and participate in the technology space.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$32.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise SoftwareIndustries

11-50Employees

Benefits

Unlimited Paid Time Off

Remote Work Options

Risks

Competition from platforms like Adalo and Bubble is intensifying.

Market saturation could make differentiation challenging for Thunkable.

Economic downturns may impact Thunkable's subscription-based revenue model.

Differentiation

Thunkable offers a drag-and-drop interface for easy app development.

Integration with Figma allows direct import of designs into Thunkable.

Thunkable Organizations enables seamless collaboration for teams of any size.

Upsides

Thunkable raised $30M in Series B funding, boosting growth potential.

The platform has over 3M users and 6M apps, indicating strong market presence.

Increased demand for no-code platforms supports Thunkable's business model.

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