Job Description: Head of Communications

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Position Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, & co-founder, Tim Shi, an early member of Open AI.

We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.

About the Role

We’re looking for an exceptional, results-driven Head of Communications to build and scale mission-critical programs, from exec comms to PR to internal comms. This role reports directly to the Chief Marketing Officer and you’ll collaborate closely across our Marketing and Executive team to make Cresta an aligned force and well-known brand.

This is your chance to lead the comms strategy at one of the fastest-growing AI companies.

Responsibilities

Executive Communications

• Develop and manage the voice of the CEO and executive team across keynotes, thought leadership, media, social, and internal engagements.
• Draft speeches, bylines, and messaging for major moments (funding, product launches, customer events, etc.).

Public Relations & Corporate Communications

• Lead Cresta’s PR strategy including media relations, agency management, press releases, and crisis communications.
• Build and maintain relationships with top-tier tech, business, and trade media.
• Own proactive storytelling, industry commentary, and news-jacking efforts to grow brand awareness and category leadership.

Internal Communications

• Build internal comms programs that align the team around our mission, strategy, and culture.
• Own recurring org-wide comms such as All Hands, newsletters, and major announcements.
• Partner with People, Product, and GTM teams to cascade key initiatives.

Narrative Development

• Evolve Cresta’s corporate narrative in line with business goals and industry shifts in deep partnership with product marketing.
• Ensure consistency across channels, from board decks to blog posts.

Qualifications We Value

• At least 8 years of communications experience, ideally for a SaaS or B2B business.
• Excellent communication skills and comfortable presenting in executive-level settings.
• Strong network builder to help nurture relationships with key reporters.

Perks & Benefits

We offer a comprehensive and people-first benefits package to support you at work and in life:

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
• Flexible PTO to take the time you need, when you need it.
• Paid parental leave for all new parents welcoming a new child.
• Retirement savings plan to help you plan for the future.
• Remote work setup budget to help you create a productive home office.
• Monthly wellness and communication stipend to keep you connected and balanced.
• In-office meal program and commuter benefits provided for onsite employees.

Compensation at Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the [rest of sentence cut off].