Head of Business Operations at eBay

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Retail, FashionIndustries

Requirements

8–12+ years in program management/operations within fashion/e-commerce/marketplace contexts; management consulting a plus
Proven operational excellence and strategy-to-execution leadership: build and management of operating cadences, setting and monitoring of important metrics, translation of strategic intent into clear plans and measurable outcomes, alignment of roadmaps, implementation of operating plans, and consolidation into an overarching unified view
Strong collaboration management: experience building trust within teams and with partners, and influencing individuals across the organization
Outstanding communication and facilitation skills: executive-ready synthesis, crisp narratives, and meeting build that converts discussion

Responsibilities

Facilitate and guide the team’s ongoing operational schedule: goals and key targets, quarterly business evaluations, monthly executive meetings, and cross-functional sessions that ensure priorities remain clear and participants stay informed. With decisions noted, activities tracked, and commitments fulfilled
Manage execution governance by defining performance targets and success measures. Develop and maintain scorecards. Record issues, risks, and decisions in logs. Monitor key indicators to evaluate progress and initiative success. Support teams by enabling prompt trade-off choices and decisions
Strategic execution: help translate high-level strategies into actionable plans with functional leaders and ensure those plans are implemented effectively across different teams
Cross-functional collaboration: ensure individuals across the team’s Strategy, Business Development, Account Management, Marketing, Operations, Product, Tech, Build, and Finance functions are aligned and that ways of working are effective
Change management: lead the leadership group and entire organisation through transitions. Ensure teams have defined goals, clear processes, and support systems to advance their workstreams in a changing environment
Executive communications: lead agenda setting for leadership meetings, offsites, and executive updates. Prepare materials and support with the narrative and storytelling
Lead special projects: take on ad hoc initiatives around growth, efficiency, customer experience. Working to identify trends, uncover root causes of problems, and make informed recommendations

Skills

Key technologies and capabilities for this role

Business OperationsStrategic PlanningCross-Functional CoordinationPerformance ManagementExecution GovernanceOperational RhythmGoal SettingQuarterly Business ReviewsExecutive ReportingTeam Leadership

Questions & Answers

Common questions about this position

What is the employment type for this Head of Business Operations role?

The position is full-time employment.

Is this Head of Business Operations role remote or office-based?

This information is not specified in the job description.

What key responsibilities are required for the Head of Business Operations role?

The role requires facilitating operational schedules like goals, quarterly evaluations, and meetings; managing execution governance with scorecards and risk logs; strategic execution by translating plans into action; cross-functional collaboration across Strategy, Product, Tech, and more; change management; and executive communications.

What is the company culture like at eBay for this team?

eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves; it's a multidisciplinary, fast-paced team of passionate thinkers, innovators, and dreamers focused on creating economic opportunity.

What makes a strong candidate for the Head of Business Operations position?

Strong candidates are passionate about making a difference, turning challenges into opportunities, and have experience leading operations, coordinating cross-functional teams, strategic execution, change management, and executive communications in a fast-paced environment.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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