Head of AI Operations at Moonpig

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, GiftingIndustries

Requirements

Thrives in fast-moving environments
Brings clarity to complexity
Balances structure with innovation
Experience leading AI rollout and scaling across functions (implied from role demands)

Responsibilities

Lead the company-wide execution of Moonpig’s AI strategy, ensuring alignment between central AI initiatives and local business priorities across all markets and functions
Partner with function heads to identify, prioritise, and deliver AI use cases that unlock measurable value and operational improvement
Build and manage a portfolio of AI programs and pilots, tracking adoption, ROI, and impact on business KPIs
Translate pilots into scaled, sustainable operating capabilities, working closely with Product, Data, Engineering, and Operations teams
Design and maintain Moonpig’s group-wide AI operating framework, integrating governance, reporting cadence, and performance measurement across all business units
Develop consistent metrics for AI maturity, value creation, and adoption; own the AI dashboard and progress reviews with the Executive team
Coordinate with Legal, Security, HR, Risk, and Compliance to operationalise responsible AI principles across all teams
Work closely with Finance and Strategy to ensure investment in AI delivers measurable business outcomes and efficiency gains
Lead enterprise-wide change management to make AI a natural part of how Moonpig works — ensuring every team is equipped, confident, and compliant in using new tools and workflows
Develop AI learning pathways, internal comms, and enablement programs that upskill teams at every level of the organisation
Create and run cross-functional AI guilds and leadership forums, fostering knowledge sharing and alignment

Skills

Key technologies and capabilities for this role

AI OperationsAI ScalingAI RoadmapCross-functional LeadershipAI AdoptionStrategic PlanningOperations Management

Questions & Answers

Common questions about this position

What is the location and work arrangement for this role?

The position is based in London with a hybrid work model requiring 2-3 days per week in the office.

What is the compensation for the Head of AI Operations role?

The role offers a competitive salary plus benefits.

What skills and qualities are needed for this position?

The role requires thriving in fast-moving environments, bringing clarity to complexity, and balancing structure with innovation, along with strategic and hands-on experience in leading AI rollout and scaling across functions.

What is the company culture like at Moonpig?

Moonpig has values that guide how they work and support one another, fostering a place where people and ideas can thrive, with a focus on spreading joy and making an impact.

What makes a strong candidate for the Head of AI Operations role?

A strong candidate excels at coordinating cross-functionally with senior leaders, driving AI strategy execution, and turning pilots into scaled capabilities in a fast-paced environment.

Moonpig

eCommerce platform for personalized cards and gifts

About Moonpig

Moonpig operates an eCommerce platform that focuses on personalized greetings cards, gifts, and flowers. Customers can create customized products for various occasions like birthdays, anniversaries, and new arrivals. The platform uses technology to ensure a smooth shopping experience, processing over 50 million orders each year. Unlike many competitors, Moonpig emphasizes customer satisfaction and timely delivery, which helps build loyalty among its users. The company's goal is to provide a convenient and enjoyable way for people to celebrate special moments with personalized items.

London, United KingdomHeadquarters

2000Year Founded

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Risks

Competition from free digital communication platforms may reduce demand for traditional cards.

Eco-conscious consumerism challenges Moonpig to offer more sustainable product options.

Economic uncertainty in key markets may reduce spending on non-essential personalized items.

Differentiation

Moonpig offers personalized greeting cards with customizable captions, unlike traditional cards.

The company integrates AI tools like AI handwriting for enhanced personalization.

Moonpig operates in multiple countries, including the UK, US, Australia, and the Netherlands.

Upsides

Increased demand for personalized digital experiences boosts Moonpig's growth potential.

AI integration enhances customer engagement and aligns with consumer interest in personalization.

Expansion of digital payment solutions facilitates smoother transactions and higher conversion rates.

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