Guest Service Supervisor at Global Partners

White Plains, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to connect with guests and associates
A trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenishes products to ensure in-stock conditions
Address guest inquiries

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingPOS OperationsCash HandlingStore MaintenanceCustomer InteractionPolicy AdherenceOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, trustworthiness, detail-orientation, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like?

The role requires a passion for guest service and commitment to upholding Global Partners’ values, with the company emphasizing top-notch guest experiences and community support through a 90-year history.

What makes a strong candidate for this position?

A strong candidate demonstrates guest service skills, relationship-building, trustworthiness, detail-orientation, problem-solving, self-starter qualities, and leadership abilities.