Guest Service Supervisor at Global Partners

Sutton, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCash HandlingPoint of SaleProblem SolvingOrganizational SkillsEmployee CoachingStore OperationsSafety ComplianceInventory Replenishment

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include exceptional guest service skills, strong relationship-building, detail-oriented organizational abilities, problem-solving to defuse issues, and self-starter decision-making with leadership to direct others.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, supporting local communities, career advancement opportunities, and a commitment to exceptional guest experiences with a history of over 90 years in energy delivery.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, pride in work, trustworthiness, confidence in interactions, and leadership skills to supervise and coach employees effectively.