Guest Service Supervisor at Global Partners

Wrentham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest service skills
Relationship building skills
Problem-solving skills
Organizational skills
Self-starter
Ability to make decisions
Leadership skills
Trustworthiness and responsibility
Detail-oriented

Responsibilities

Supervise employees and ensure they perform their duties
Provide coaching and constructive feedback to employees
Greet guests and provide an enjoyable shopping experience
Adhere to safety, security, quality, and store operations policies
Operate the point of sale
Maintain store housekeeping standards
Ensure the execution of guest service programs
Manage cash processes (deposits, lottery, gift cards, checks)
Replenish products to maintain in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceGuest RelationsProblem SolvingOrganizational SkillsTeam SupervisionRetail OperationsRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, leadership to direct and coach others, and excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes a family-like environment, passion for guest service, community support, innovation, and long-term commitment with over 90 years of history.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates work from the heart, genuinely love guest care, demonstrate pride in work, show a guest-first mentality, and have proven self-starter abilities with decision-making skills.