Guest Service Supervisor at Global Partners

Claverack, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests and associates, and maintain a guest-centric attitude
Superior relationship-building skills
Confident communication with eye contact
Ability to defuse issues using problem-solving techniques
Ability to direct others and prioritize tasks
Detail-oriented and excellent organizational skills
Reliable and responsible

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Maintain proper cash levels, prepare deposits, handle lottery, gift cards, and checks
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve any issues that may arise

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipCommunicationProblem-SolvingRelationship BuildingCash ManagementPoint of SaleEmployee SupervisionCoachingStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings and a guest-centric attitude, superior relationship-building, confident communication, problem-solving, leadership to direct others, and organizational skills.

What is the company culture like at Global Partners LP?

The company values guest service, leadership, and commitment to upholding company values, with a long history of over 90 years delivering energy to communities and investing in innovation like GlobalGLO and community support.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates guest service skills, relationship-building, confident communication, problem-solving, leadership, organizational skills, and is reliable and responsible.