Guest Service Supervisor at Global Partners

Houston, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests, establish connections, and build rapport
Superior relationship-building skills
Reliable and accountable
Excellent organizational skills and attention to detail
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionPOS OperationsCash ManagementProblem SolvingStore OperationsRelationship BuildingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for building rapport, superior relationship-building, leadership to direct others, problem-solving to defuse issues, and being a detail-oriented self-starter.

What is the company culture like at Global Partners LP?

The company has over 90 years of history in energy solutions, with a commitment to innovation, community support, and the energy transition, seeking passionate individuals for growth.

How can I stand out when applying for this Guest Service Supervisor role?

Highlight your demonstrated guest service skills, relationship-building abilities, leadership experience, problem-solving techniques, and self-starter qualities to show you can supervise employees and ensure operational excellence.