Guest Service Supervisor at Global Partners

Chesapeake, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and ability to make eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to ensure in-stock conditions
Address guest issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCoachingPoint of SaleCash HandlingProblem SolvingOrganizational SkillsHousekeepingSafety ComplianceDecision Making

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building skills, detail-oriented and excellent organizational skills, ability to defuse issues using problem-solving techniques, and self-starter with decision-making ability.

What is the company culture like at Global Partners LP?

The company emphasizes maintaining a positive and productive environment for guests and associates, with a long history of delivering energy to communities and investing in future initiatives like GlobalGLO while supporting local communities.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for taking care of guests, pride in work, confidence in guest interactions, trustworthiness, and the ability to direct others and prioritize tasks.