Guest Service Supervisor at Global Partners

Athol, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to connect with guests and associates
Confident and able to make eye contact with guests
A trustworthy and responsible individual
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash HandlingPoint of Sale OperationsProblem-SolvingCommunicationOrganizational SkillsRelationship BuildingEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company is committed to the future, investing in the energy transition, supporting communities, and providing opportunities for career advancement, with values centered on innovation, community support, and being future-focused.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates are self-starters who are trustworthy, detail-oriented, organized, and capable of leading teams, coaching employees, and resolving guest issues effectively.