Guest Service Supervisor at Global Partners

Cromwell, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident communication style with eye contact
Reliable and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using effective problem-solving techniques
Proven self-starter with the ability to make decisions independently
Ability to direct others and prioritize tasks effectively

Responsibilities

Oversee employee performance and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Oversee the execution of all guest service programs and processes, ensuring 24/7 operation
Manage all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain optimal in-stock conditions
Address guest inquiries and complaints effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingCommunicationOrganizational SkillsPOS SystemsCash HandlingStore Maintenance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What does the company culture emphasize at Global Partners LP?

The company values innovation, community engagement, and investing in the energy transition.

How can I stand out as a strong candidate for this role?

Highlight your demonstrated guest service skills, relationship-building abilities, leadership experience in directing teams, problem-solving techniques, and self-starter qualities with independent decision-making.