Guest Service Supervisor at Global Partners

Bridgewater, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident communication style with good eye contact
Ability to defuse issues using problem-solving techniques
Proven ability to direct others and prioritize tasks
Detail-oriented and excellent organizational skills
Reliable and responsible individual

Responsibilities

Supervise employees to ensure they are performing all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies and procedures
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposit preparation, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionPOS SystemsCash ManagementProblem SolvingCommunicationRelationship BuildingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, problem-solving to defuse issues, leadership to direct others, and excellent organizational skills.

What is the company culture like at Global Partners LP?

The company has been delivering energy to communities for over 90 years, operates Alltown Fresh and energy terminals, is committed to the energy transition, supports communities through charitable work, and embraces innovation while seeking passionate individuals.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate is a dedicated individual with strong leadership skills, passion for customer service, trustworthiness, responsibility, and the ability to oversee daily store operations while driving exceptional guest experiences.