Guest Service Supervisor at Global Partners

Lee, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to ensure in-stock conditions
Address guest issues and concerns

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionEmployee CoachingPOS OperationCash ManagementInventory ReplenishmentProblem SolvingStore OperationsHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building skills, detail-oriented organizational skills, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals who contribute great ideas, with a focus on guest experiences, community support, energy transition, and providing career advancement opportunities.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, confidence in interactions, self-starter qualities with decision-making ability, trustworthiness, and supervisory skills to coach and direct employees.