Guest Service Supervisor at Global Partners

North Haven, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Energy, Convenience StoresIndustries

Requirements

Exceptional guest service skills, including pleasant greetings and parting remarks
Superior relationship-building skills and the ability to connect with guests and associates
Trustworthy and responsible behavior
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem-SolvingEmployee SupervisionRelationship BuildingPoint of SaleCash HandlingOrganizational SkillsDecision MakingStore Operations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include exceptional guest service skills, superior relationship-building skills, trustworthiness and responsibility, detail-oriented organizational skills, problem-solving ability, self-starter qualities with decision-making ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP is committed to innovation, community support, and the energy transition, with over 90 years of delivering energy to communities, and seeks passionate individuals with great ideas.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your exceptional guest service skills, leadership experience in directing others, problem-solving abilities, and self-starter qualities with proven decision-making, as these are key requirements for supervising employees and ensuring top-notch guest experiences.