Guest Service Supervisor at Global Partners

Conroe, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident communication style with eye contact
Reliable and responsible individual
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve their performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Manage cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingCommunicationOrganizational SkillsPOS SystemsCash HandlingStore MaintenanceSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals to contribute to its future, maintains a positive and productive environment for guests and team members, and supports community initiatives while investing in the energy transition.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is reliable, detail-oriented, a proven self-starter with leadership skills, excellent at building relationships, communicating confidently, and solving problems to ensure top-notch guest experiences.