Guest Service Supervisor at Global Partners

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work
Display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone
Be confident and make eye contact with guests
Have superior relationship building skills and can establish a connection with guests and associates
Be trustworthy and responsible
Be detail oriented and have excellent organizational skills
Defuse issues by utilizing problem solving techniques
Be a proven self-starter with demonstrated ability to make decisions
Direct others and prioritize tasks

Responsibilities

Supervise employees making sure they are performing all the job duties implemented by management
Coach employees by giving them constructive feedback to help perform certain tasks
Greet guests and provide an enjoyable shopping experience for everyone
Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions
Address issues by utilizing problem solving techniques

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceRelationship BuildingTeam SupervisionAttention to DetailStore OperationsRetail Management

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, superior relationship building, problem-solving techniques, excellent organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes a family-like environment, passion for guest service, community support, and opportunities for career growth while embracing innovation and the energy transition.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates work from the heart, genuinely love taking care of guests, demonstrate a guest-first mentality, possess leadership skills to supervise and coach employees, and show self-starter qualities with decision-making ability.