Guest Service Supervisor at Global Partners

West Kingston, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Guest Service Skills: Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Communication Skills: Confident communication with eye contact, clear and effective interaction with guests and associates
Relationship Building: Strong relationship-building skills to foster positive interactions
Trustworthiness & Responsibility: Reliable and accountable for assigned tasks and duties
Organizational Skills: Detail-oriented and possessing excellent organizational skills
Problem-Solving: Ability to utilize problem-solving techniques to address guest inquiries and concerns
Self-Starter: Demonstrated ability to work independently and make decisions
Leadership Skills: Ability to direct others and prioritize tasks effectively

Responsibilities

Supervise Employees: Oversee employee performance and ensure they fulfill all job duties as directed by management
Employee Coaching: Provide constructive feedback to employees to improve their performance
Guest Interaction: Greet guests and create an enjoyable shopping experience
Store Operations: Adhere to established safety, security, quality, and store operations policies
Point of Sale: Operate the point of sale system according to corporate standards
Cash Management: Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Inventory Management: Ensure products are replenished to maintain in-stock conditions
Guest Service Programs: Responsible for the 24/7 execution of all guest service programs and processes
Housekeeping: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCommunicationProblem SolvingOrganizational SkillsCash ManagementPoint of SaleTeam Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills for building rapport, confident communication, leadership skills to direct others, problem-solving abilities, and strong organizational skills.

What is the company culture like at Global Partners LP?

The company is committed to investing in the energy transition, supporting communities, embracing innovation, and providing opportunities for career advancement while seeking passionate individuals for future growth.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates leadership skills, excellent guest service and communication abilities, problem-solving prowess, and the reliability to work independently while supervising teams.