Guest Service Supervisor at Global Partners

Lee, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to ensure in-stock conditions
Address guest issues

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCash HandlingPoint of SaleInventory ReplenishmentHousekeepingProblem SolvingTeam Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for the Guest Service Supervisor position?

Key requirements include exceptional guest service skills, strong relationship-building, detail-oriented organizational skills, problem-solving abilities, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals who take pride in their work, focus on guest experiences, and contribute ideas to support local communities and the energy transition.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate demonstrates a genuine love for guest service, confidence in interactions, self-starter qualities with decision-making skills, and the ability to supervise and coach employees effectively.