Guest Service Supervisor at Global Partners

Warren, Pennsylvania, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Guest come first mentality and exceptional guest service skills
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions
Address guest concerns and issues effectively