Guest Service Supervisor at Global Partners

Warren, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Guest come first mentality and exceptional guest service skills
Superior relationship-building skills and the ability to establish connections with guests and associates
Trustworthy and responsible
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with demonstrated decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to help them perform specific tasks
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Always replenish products to ensure in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingCash HandlingPoint of SaleProblem SolvingInventory ReplenishmentCustomer RelationsTeam LeadershipOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest come first mentality with exceptional guest service skills, superior relationship-building skills, detail-oriented organizational abilities, problem-solving to defuse issues, and proven self-starter qualities with decision-making and leadership skills.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals who love taking care of guests, demonstrate pride in their work, and have great ideas to contribute to the company's future, while supporting communities through charitable work.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate has a guest-first mentality, exceptional service and relationship-building skills, leadership to supervise and coach employees, problem-solving abilities, and a self-starter attitude with organizational skills.