Guest Service Supervisor at Global Partners

Saugus, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings and parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented and excellent organizational skills
Problem-solving techniques to defuse issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest concerns and issues

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionEmployee CoachingCash HandlingPOS OperationProblem SolvingOrganizational SkillsHousekeepingInventory ReplenishmentGuest Relations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building skills, detail-oriented organizational abilities, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes passionate individuals who take pride in their work, guest-focused service, career growth opportunities, and community support through initiatives like GlobalGLO.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, confidence in interactions, self-starter qualities with decision-making ability, trustworthiness, and supervisory skills to coach and direct employees.