Guest Service Supervisor at Global Partners

Lowell, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident communication with eye contact
Reliable and accountable (trustworthiness & responsibility)
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure completion of all job duties
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and perform cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCoachingCommunicationProblem-SolvingCash HandlingPoint of SaleOrganizational SkillsSafety Policies

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, community support, and the energy transition through its GlobalGLO initiative, while maintaining a positive and welcoming environment for guests and providing opportunities for career growth.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your demonstrated guest service skills, leadership experience in directing others, strong relationship-building abilities, and problem-solving expertise, as these are key requirements for supervising employees and ensuring top-notch guest experiences.