Guest Service Supervisor at Global Partners

Humble, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to connect with guests and associates
Confident and makes eye contact with guests
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenishes products to ensure in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipTeam SupervisionProblem-SolvingPOS OperationsCash HandlingStore MaintenanceEmployee CoachingCustomer CommunicationOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP has over 90 years of history providing energy solutions, with a commitment to innovation, community support, and the energy transition, seeking passionate individuals to contribute ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, communication, trustworthiness, organizational abilities, problem-solving, self-starter qualities, and leadership to supervise and coach employees.