Guest Service Supervisor at Global Partners

Branford, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest Service Skills: Demonstrated ability to provide pleasant greetings and parting remarks, maintain eye contact, and build relationships with guests
Trustworthiness & Responsibility: Reliable and accountable for completing assigned tasks
Problem-Solving Skills: Ability to diffuse issues using effective problem-solving techniques
Self-Starter: Demonstrated ability to make decisions and prioritize tasks independently
Leadership Skills: Capable of directing others and providing constructive feedback
Organizational Skills: Detail-oriented with excellent organizational skills

Responsibilities

Employee Supervision: Supervise employees to ensure they are performing all job duties as implemented by management
Employee Coaching: Provide constructive feedback to employees to improve their performance
Guest Interaction: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies and procedures
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Maintenance: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Handling: Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Inventory Management: Replenish products to maintain in-stock conditions
Customer Service: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipProblem SolvingEmployee SupervisionEmployee CoachingPOS OperationsStore MaintenanceOrganizational Skills

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills such as pleasant greetings and building relationships, problem-solving, leadership, organizational skills, and being a self-starter.

What is the company culture like?

The company emphasizes a guest-centric approach, exceptional service skills, fostering a positive environment, innovation, community support, and the energy transition.

What makes a strong candidate for this position?

A strong candidate demonstrates guest service skills, trustworthiness, problem-solving abilities, self-starter qualities, leadership, and organizational skills to supervise employees and ensure top-notch guest experiences.