Guest Service Supervisor at Global Partners

Tyngsboro, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Confident communication with eye contact
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system
Maintain proper cash levels
Ensure all store housekeeping functions are completed
Ensure the 24/7 execution of all guest service programs and processes
Handle cash processes (deposits, lottery, gift cards, checks)
Replenish products to maintain in-stock conditions
Address guest issues

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionPOS SystemsCash HandlingProblem SolvingInventory ReplenishmentTeam CoachingSafety ComplianceCustomer Communication

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What skills are required for this role?

Key requirements include exceptional guest service skills, strong relationship-building, confident communication, detail-oriented organizational skills, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company emphasizes delivering energy and innovation to communities, commitment to the energy transition, community support, and opportunities for career growth.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, pride in work, self-starter qualities, ability to direct others, and skills in coaching with constructive feedback.