Guest Service Supervisor at Global Partners

Raynham, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confidence and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for diffusing issues
Self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks)
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionPOS SystemCash HandlingStore HousekeepingInventory ReplenishmentProblem SolvingSafety ComplianceCustomer Relationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this position remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include exceptional guest service skills, strong relationship-building, detail-oriented organizational abilities, problem-solving, and leadership to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company values passionate individuals dedicated to top-notch guest service, coaching employees, and contributing to future growth, with a long history of community support and energy transition initiatives.

What makes a strong candidate for this Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for guest care, guest-focused mentality with confidence and relationship-building skills, trustworthiness, self-starter qualities, and leadership in directing others.