Guest Service Supervisor at Global Partners

Newport, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Guest-focused mentality and exceptional guest service skills
Confident demeanor with strong eye contact
Superior relationship-building skills
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with demonstrated decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees by providing constructive feedback to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to maintain in-stock conditions
Address guest issues and concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionPOS SystemsCash HandlingProblem SolvingDecision MakingInventory ReplenishmentHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a genuine love for taking care of guests, exceptional guest service skills, superior relationship-building skills, detail-oriented organizational skills, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company seeks passionate individuals who contribute great ideas to the future, emphasizes exceptional guest service, and supports community initiatives while investing in the energy transition.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, superior relationship-building and problem-solving skills, self-starter qualities with decision-making ability, and experience directing others while maintaining trustworthiness and detail-orientation.