Guest Service Supervisor at Global Partners

Uxbridge, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and pride in work
Guest-focused mentality and exceptional guest service skills (pleasant greetings, parting remarks)
Confident communication and eye contact with guests
Strong relationship-building skills
Trustworthiness and responsibility
Detail-oriented and excellent organizational skills
Problem-solving techniques for defusing issues
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Handle all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionCoachingCash HandlingPoint of SaleProblem SolvingCustomer CommunicationOrganizational SkillsHousekeepingProduct Replenishment

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, strong relationship-building, detail-oriented organizational skills, problem-solving, and ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

The company emphasizes passion for guest care, innovation, energy transition, and community support, with a long history of over 90 years providing energy to communities and opportunities for career advancement.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate demonstrates a genuine love for taking care of guests, guest-focused mentality, confident communication, trustworthiness, self-starter qualities, and leadership in directing others.