Guest Service Supervisor at Global Partners

Glen Allen, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident communication with eye contact
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions

Skills

Key technologies and capabilities for this role

LeadershipSupervisionGuest ServicePoint of Sale OperationsCash ManagementProblem SolvingCommunicationOrganizational SkillsTeam CoachingStore Maintenance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, leadership to direct others, and problem-solving abilities.

What is the company culture like at Global Partners LP?

The company values innovation, community engagement, and a commitment to the future of energy, with a focus on delivering energy to communities and supporting the energy transition.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a passionate self-starter with demonstrated leadership, excellent guest service and relationship-building skills, confident communication, organizational abilities, and problem-solving expertise.