Growth Operations Lead - Online Betting & Casino Gaming

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

We are seeking a Growth Operations Lead to act as a central point of contact between brand, marketing, customer service, and product for a rapidly growing online casino startup. This role is ideal for a versatile individual who can manage social media, customer retention, and product feedback, driving brand growth and player engagement. No prior casino experience is required, only a strong work ethic, intelligence, creativity, and the ability to manage and improve processes.

Responsibilities

Marketing & Brand:

• Manage the social media content calendar, coordinating posts, campaigns, and creator partnerships to align with the brand voice.
• Collaborate on promotional activities, in-app messages, and seasonal offers designed to increase revenue and generate excitement.
• Contribute to shaping and maintaining the brand identity, ensuring it is consistent, engaging, and appealing across all customer touchpoints.

Customer Retention:

• Analyze support tickets, chats, and player behavior to identify key pain points and gather feature requests.
• Develop and implement retention programs, email campaigns, and loyalty initiatives to maintain player engagement and encourage repeat business.

Product & Player Insights:

• Act as a liaison between customers and the product team, effectively communicating user feedback with clarity and urgency.
• Establish and maintain a feedback loop to inform product development and align with the overall growth strategy.
• Proactively identify potential issues and propose data-driven solutions with measurable outcomes.

Operations & Reporting:

• Utilize spreadsheets and dashboards to monitor key performance indicators (KPIs) related to retention, engagement, and player experience.
• Establish new processes and continuously improve existing ones.
• Lead cross-functional initiatives, acting as a central coordinator for growth-related activities.

Requirements

• Experience: 3+ years of experience in finance, architecture, consulting, or tech.
• Skills:
  • Exceptional organizational skills with a creative approach when necessary.
  • Ability to thrive in ambiguous environments and a proactive "figure it out" mindset.
  • Proficiency in spreadsheet software.
  • Skill in balancing strategic vision with meticulous attention to detail.
  • Strong written and verbal communication skills, with the ability to simplify complex issues into actionable plans.

Company Information

• Department: Online Casino
• Published: 2025-06-15

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Stock Option Plan

Additional Details

• Workplace: Remote
• Language: English