Global Telephony Engineer at Tala

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Experience with engineering, supporting, and managing global telephony environments with high availability (99.9% uptime) and scalability
Expertise in VoIP Infrastructure, Asterisk PBXs, Five9 call center systems, and call recording systems
Knowledge of PBX servers, softphones, network connectivity, and related hardware
Ability to collaborate with Operations and Shared Services teams on unified communications platforms
Entrepreneurial spirit and passion for Tala's mission (preferred)

Responsibilities

Collaborate with the Shared Services team globally to oversee administration, maintenance, and optimization of Five9 dialer platform(s), including user management, campaign configuration, performance monitoring, and troubleshooting
Manage and maintain SIP trunking infrastructure globally, ensuring call quality, capacity, and cost-effectiveness; negotiate with SIP providers and optimize routing strategies
Administer and maintain Asterisk-based PBX systems globally, including configuration, upgrades, security patching, troubleshooting, and developing custom dial plans and integrations
Manage and maintain GSM gateway infrastructure primarily in the Philippines, ensuring reliable connectivity for mobile calls, troubleshooting issues, and optimizing routing for cost efficiency
Provide Tier 2/3 support for all telephony-related issues globally, working with Shared Services and other teams to resolve problems quickly
Proactively monitor performance of all telephony systems globally, identify issues, implement solutions for high availability and call quality, and develop/maintain monitoring dashboards and alerts
Manage relationships with telephony vendors globally (SIP providers, dialer vendors, hardware suppliers), negotiate contracts, and ensure SLAs are met
Maintain accurate and up-to-date documentation for all telephony systems, including network diagrams, configuration guides, and troubleshooting procedures
Lead or participate in telephony-related projects globally, such as system upgrades, migrations, and new implementations
Maintain high quality and availability for all voice systems, support architecture tasks, and ensure high availability of PBX servers, softphones, network connectivity, and related hardware

Skills

Key technologies and capabilities for this role

VoIPAsteriskPBXFive9call recordinghigh availabilityscalabilityunified communications

Questions & Answers

Common questions about this position

Is this position remote-friendly?

Tala has a remote-first approach due to its global team, with offices in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Global Telephony Engineer role?

The role requires expertise in Five9 dialer platform administration, SIP trunk management, Asterisk PBX server administration, and GSM gateway management.

What is the company culture like at Tala?

Tala seeks people with an entrepreneurial spirit who are passionate about its mission to unleash the economic power of the Global Majority, and most Talazens join because they connect with this mission.

What makes a strong candidate for this position?

Strong candidates will have experience engineering, supporting, and managing global telephony environments including VoIP, Asterisk PBXs, Five9 systems, and GSM gateways, with the ability to ensure 99.9% uptime and collaborate globally.

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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