Global Service Delivery, Director

The Service Delivery Director will establish and manage client and employee expectations, providing leadership to diverse teams and ensuring work is performed to expected standards. Responsibilities include interviewing, hiring, and managing personnel, maintaining regular client communication, and managing the evolution of existing services across multiple disciplines. The role involves assisting sales teams with growth strategies, directing broad functional areas through department managers, and collaborating with senior managers on strategic plans. Key duties include implementing and reporting on service delivery metrics, onboarding and training personnel, driving service improvement activities, and managing capacity plans. The Director will also support business development, define product roadmaps, collaborate with recruiting to build hiring pipelines, develop retention programs, manage complex IT projects to meet time, cost, and quality requirements, and resolve highly complex issues and risks.